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As a developer you probably put a lot of thought into your app design, the mechanics, the features and functionalities. You may even thing hard about analytics and monetization strategy, and certainly (we hope) you pay attention to your distribution strategy. But how much time do you spend thinking about how to support your users? In our interview with Adam Mintz from Helpshift you can get an insight into the ultimate engagement tool: Customer service.

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1. What mistakes do you see most often by developers when it comes to implementing quality customer service protocols within their apps?

Many Developers don’t see the need for Support or Help sections inside their apps. I can’t stress how important it is to have a visible Help section. All users needs support at some point when using mobile apps. As a Developer, it’s foolish to assume that your app is so easy to use that it doesn’t require a Help section with FAQs or a Knowledgebase. You’re trying to reach millions of people across the world with your app. If these potential users have a problem or can’t figure out something your app, take the time to give them a way to get help. As we all know, upset users will either leave you a negative App Store or Google Play Store rating and/or uninstall your app. Both of these outcomes hurt your app’s success.

2. What factors should developers consider when determining their customer service strategy?

Developers need to consider the following when rolling out a support strategy: resources, platform, and response time. If you don’t have the money to spend on hiring a full time support agent, then have a rotation for your team so every member does a little bit of support each day. This will help you resolve your users’ issues without having to spend extra capital.

Choose a platform to handle your support. While Gmail is free and easy to setup, it’s not a scalable solution. You can go the traditional help desk route, which is email-based, but that can require a lot of setup time and customizations. Mobile-first companies choose Helpshift because we built our solution for the mobile world and not the email one. Keeping everything in-app, including FAQs and Messaging, allows you to scale and be more efficient without having to add more bodies. You want your users to stay in your app, so why would you communicate via email when you can communicate with them inside your app?

Communicate the expected response time for a user’s ticket to be answered. If users submit a ticket/message/email to your support, and it takes more than a few hours to get a response, you’ve greatly increased the chance of losing that user. At the very least you’ll want an auto-responder to let the user know that his/her ticket has been received and that it will be answered in x number of hours or days. Just having: “Thank you for your message. We’ll get back to you within 24 hours” lets the user know that he/she has been heard and support will get back to them. 24 hours should be plenty of time for someone from your team to address the issue.

2014-09-09-dashboard-issue-conversation Perfecting your customer service strategy as an app developer
3. How do developers turn quality customer service into high ratings for their apps?

Quick answer: it will come organically. If you focus on providing high quality support to your users, then they’ll often return the favor either by leaving an App Store review and/or telling their friends about your app. Turn your users into your advocates by helping them navigate any trouble inside your app. One of the most important and easiest things you can do to provide high quality support is to follow-up with your users after a problem. A simple “Hey there, wanted to make sure that you aren’t seeing that crash anymore after our last update.” is a great way to reach out to the user. In the user’s mind, he/she feels special that the Developer of the game he/she plays personally reached out to make sure everything is okay. To send that message or email took you 4 minutes out of your day, but the impact it has can be an increase in the user’s LTV, positive App Store rating, and/or the user telling friends to download your app.

4. What changes or innovations are you seeing in the broader app space that developers should be aware of?

Remember that your app has the potential to reach a global audience. It’s important to localize your app so it can benefit users from different cultures and countries and who speak different languages. Depending on your app’s function, the impact might change from country to country. If your app requires a strong network connection, it may not do very well in parts of the world where 4G/LTE isn’t as widespread.

5. Wildcard – any question/answer of your choice

Q: How do I set my app apart from the competition?

A: Customer support! The easiest thing you can do to set yourself apart from a competitor is to provide excellent customer support. It’s the Zappos way! Shoppers can buy a pair of Converse Chuck Taylors from a whole number of online retailers. However, they return to Zappos because of the customer support. They know that if there is a mistake or the shoes don’t fit, that Zappos will accept the return easily. Zappos has been a trailblazer in the way support should be done.

Remember, one bad experience can spread like a plague. This is especially true in a world where everyone tweets, texts, and shares things across the Internet. So invest a little bit of time and resources to keep your users happy and using your app.

 

Adam 2014-09-09-Adam-Mintz-300x300 Perfecting your customer service strategy as an app developerMintz is the Head of Onboarding at Helpshift, an in-app support solution for mobile apps. Helpshift provides a native user engagement experience for thousands of apps and processes 3 billion App Sessions every month. Helpshift’s customers include those in the gaming, lifestyle, productivity, b2b, and news app categories. Check out their Developers Page or homepage for more information.

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News of a potential new app store from Verizon has caused at least what is called a marginal stir in the US wireless community. The tech press and analysts are not exactly believers though.  Why is this the case? Are mobile operators doomed to fail yet again? Perhaps there are driving forces simply requiring them to not fail at this time and that the carrier app store will rise again.

CNet reported that analyst Sameet Sinha said carriers should not focus on building stores because it would require “too much change in consumer behavior”.  Right. That’s kind of saying why build Facebook when MySpace is dominating the world. Or why bother creating an Instagram, when there is a perfectly good photo upload alternative everyone is using.

2014-08-26-3-portal-r225x-150x150 Is the carrier app store making a comeback?

Granted, mobile operators have failed before. And long before the 2010 example referred to in the CNet article. Long before APP stores there were WAP stores. Same s… different wrapping. Did they succeed? In terms of building global markets? Not at all. Insane revenue models and barriers between the operators ensured that. Did they make money for the operators?  That is a mixed bag. Some like the operator 3 made tons of money on content, while others – arguably the majority – lost out eventually (how many successful operator stores outside of China, Korea or Japan can you name that is currently alive today? Feel free to comment).

But while they may not have much historical success, the decline of the mobile operator’s core businesses (voice, messaging, data – which is increasing in volume but margin getting thinner) means they need to search for a new stream – a 4th wave of revenue. While an app store may only be part of that, it certainly means they have a strong need to start understanding the digital consumer in a whole different way.

Mobile operators are in perfect position to do what is required – change consumer behavior and entice the user to come to their store.  They can market to the users physically through their own retail locations, they can reach them cheaply with email, SMS, MMS, monthly bills – and they can preload phones and put materials in the phone box. But it requires them to think like a media company. It requires them to think on how they can bundle content, drive promotions, give better revenue shares and operate more successful developer programs (yes, developers no longer beg to come to them, they have to beg). Many operators may not be set up for this, but history has taught them that partnering with companies that do may be the trick (or just buy them).  Whether they will succeed in any larger scale remains to be seen, but that they will keep trying, and that some will succeed, is quite likely to happen.

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The largest survey among app developers on the market, Vision Mobile’s Developer Economics, has just been published. With over 10.000 developers participating, the report contains key information for any developer trying to learn the business of app development. Read on to see why going for gold in the apps business is kind of like trying to become a rock star.

As an app developer, the future may look a little grim:

2014-08-11-Revenue-distribution-iOS-and-Android Key learnings for the developer Rock Star
The revenues from mobile apps dis-proportionally comes from less than 2% of the app developers. In fact, 2/3rds of developers do not make enough money from the business of app development to focus on it. Of course, according to Vision Mobile, half of those developers are not looking for money anyway, rather app development is a hobby or the developer is simply experimenting. Given that the app developer community is exploding (Vision Mobile pegs it at 2.9m while Evans Data says 8.7m), there must be a reason that drives developers beyond money.  Indeed, looking at the figures for app developers above, the resemblance to the music industry is uncanny:

2014-08-11-Artist-revenue-distribution Key learnings for the developer Rock Star

Music analytics company Next Big Sound has found that in music – as in app development – most artists remain undiscovered (i.e. “lost in the app store”) and only about 1% of artists can be considered mainstream or mega stars, yet the avenues to market for a music artist today are arguably as plentiful as an app developer. Still, new artists keep coming.  What is the driver?  Clearly passion is a key ingredient that keeps artist creating, and some of them going for gold. But did U2 sound good the first time they got together in a garage? Or did they scare the neighborhood cats away? Of the risk of causing a comments storm, we elect to believe the latter.  What made U2 good, and what makes an app developer good is simply experience:

2014-08-11-Experience-in-apps-and-revenue Key learnings for the developer Rock Star

When analyzing app developers, there are huge differences between those who have released 50+ apps vs those with only a handful in terms of the earnings potential.  The power of experience, as stated by Vision Mobile, cannot be ignored.

 

“The 3% of mobile game developers who have shipped 50+ titles are nearly 9 times as likely to be earning over $50k per app per month than the 62% who have only shipped between 1 and 3 titles.”

– Vision Mobile

 

We also believe that experience does not just mean creating better apps, but being smarter about your marketing strategy, to localize your app and marketing, make sure your app is in as many app stores as possible, engage with users and keep improving your product, etc. Sure, it’s tough to make it as an app developer, and while you may not make beautiful music right off the bat, if you keep trying and improving, chances are you may one day become that rock star…

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There has been lots of research and articles trying to pin down the success of Apple and Google in effectively winning the mobile platform wars.  But possibly the best analysis comes from Vision Mobile’s Mobile Megatrends. As a developer when deciding which platforms to support, one may wonder if the game is over for any other operating system. Vision Mobile goes as far as including Microsoft and BlackBerry in the mix, but the attention is really on Google and Apple.

The two players come at it from very different angles. For Apple it is about driving hardware sales – for Google it is about strengthening their advertising core by knowing more about you. Vision Mobile goes as far as saying that Google is “the most closed open source project” in the market.  Google closes the loop through 4 key ways:

  • App Store billing relationship – i.e. if you want to make money on IAP you integrate the Google Wallet. Period.
  • Trademark & Brand – handset manufacturers cannot claim Android as the OS unless you license it from Google
  • Services – such as Gmail, Maps, YouTube, Hangouts – which is only available to OEM licensees
  • Google Play API and services

For developers, this last piece is a crucial one. Google has moved most of its critical APIs out of the open source OS to proprietary services:

2014-07-15-Google-APIs The platform wars - and what it means for a developer

More and more of these services are becoming essential for apps. In addition, if there are links to an app store in the app, Google requires these to point to Google Play. There are forces at work trying to combat this. Players like Russia’s Yandex has developed maps, search and other critical APIs services such as the OpenIAB project.  Microsoft, through acquiring Nokia, has gained a mobile map service that Nokia acquired 7 years ago (interestingly for more money than Microsoft acquired Nokia for) to add to search, email and other services.  The question is of course whether the players manage to keep these services alive, given the cost of maintaining some of them.  None have however, managed to break up the insanely strong hold Google and Apple has on the app market:

2014-07-15-Duopolies The platform wars - and what it means for a developer

The Vision Mobile report is a fascinating read about the competitive strategy utilized by Google and Apple, how they differ, yet have achieved market dominance for their respective companies. However, it also shows that the other players such as Facebook and Amazon are attacking it from a different angle – an OS independent one, and thus potentially creating huge value down the line. For the developers, perhaps the most important takeaway from the report is that the winners in the app space will be those that provide the best cross-platform experience, and that other players by entering platforms where these two companies do not yet dominate like TVs etc, leaves room for hope for a more open playing field down the line. In the end, that’s going to benefit everyone, especially developers.

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Monetizing your app through mobile advertising doesn’t have to mean cluttering your app with dizzying messages or disturbing your users with unwanted distractions. A good monetization strategy puts the user first, and takes into account the user’s app usage journey to determine which ad formats to use and where to place them within the app to get the best response.

By Dale Carr, founder and CEO of Leadbolt

Not all ad formats are created equal. Mobile ad units are designed to work their best when placed in specific areas of your app or served during distinct levels of app usage. The ‘App Usage Cycle’ – a term coined by Leadbolt – describes the main phases of App Usage and is defined by Entry, Engagement and Exit.

ENTRY

Entry describes the moment when a user first launches the app. During this time, the user is not yet fully immersed in activity, and this is a great opportunity to attract your user’s attention with these ads styles:

INTERSTITIALS
Visually compelling full-screen interstitials are best placed when an app is newly opened. At this stage, users can easily complete a call to action without leaving the app, and without disrupting their experience once fully engaged in app use.

VIDEO ADS
Video effectively captures attention before app use, and in-between game levels or app transitions.

IN-APP ALERTS
A concise offer alert can pop up in the app at any point during app usage, but it can be particularly effective when served as the app is opened – when users are not yet fully immersed in the app activity.

2014-07-01-Leadbolt-ad-formats A User-First Monetization Mindset

ENGAGEMENT

During Engagement, users are in the middle of enjoying the app. They are at their most focused during this stage. To avoid unwelcome distraction or interruption, ads should be targeted, relevant to the user’s interest and served up in an engaging format.

MOBILE BANNERS
A mobile advertising mainstay, banners are generally accepted as users expect to see some level of advertising in exchange for downloading an app for free. Banners are benign, but also not as compelling as other formats, as mobile users have become somewhat desensitized to their presence.

AUDIO ADS
Audio Ads rely on an audio message to capture the user’s attention, rather than a visual disruption. Like a radio ad, the user hears the message while continuing to use the app successfully. Some Audio Ads offer gyroscopic functionality, prompting users to shake the device to interact further with the ad, offering a fun spin to the experience.

FLOATING ADS
Floating ads offer a game-like experience where users are tempted to pop the branded bubbles that float across the screen. The novelty, combined with custom bubbles that match the app’s theme make this format fun to play.

APP LISTS (OFFER WALLS)
Typically the least disruptive of all ad units, App Walls generate high revenue. App walls work well because they provide a benefit by suggesting more apps similar to the one the user just used. For games especially, app walls are relevant to the users’ interests and offer an experience the user is known to already enjoy.

EXIT

This is when users have finished their app activity and closing the app before transitioning to the next phase of using their device.

APP LISTS – see above.
App Lists also work well during the EXIT phase, as users may be looking for additional apps to extend their activity after their first app experience has come to an end.

RE-ENGAGEMENT ADS
A powerful way to drive repeat app usage, these ads remind users of an app that is already downloaded to visit again soon. Users can return to an app by tapping on a branded design.

NATIVE ADS
For app developers who prefer original, one-of-a-kind ad experiences, Native Ads can match the unique look and feel of your app, as well as fold into the app value proposition, delivering a seamless ad experience for your end user. App developers can get started easily with Leadbolt’s direct-connect API ad-serving.

As a general practice, it’s always best to rely on data. Use the analytics and reporting tools offered by your ad network to follow the trends and ad performance happening inside your app. Test to see which advertising styles your users respond to and optimize on those formats. We hope this tour through the App Usage Cycle is helpful, but please know that we are here to help you get the most from your mobile monetization efforts. Visit us at Leadbolt.com for more information or to get in touch.

 


2014-07-01-Dale-Carr-Leadbolt-240x300 A User-First Monetization MindsetRecently named Ernst & Young’s Australian “Entrepreneur of the Year” for Technology, Dale is a thriving entrepreneur and technology expert with over 10 years in the mobile industry and a track record of success. His previous ventures include co-founding a mobile technology company recognized as Deloitte’s Fastest Growing Technology in Australia and 3rd Fastest in Asia Pacific, as well as serving as CIO of a UK technology start up that was sold to a major retail group.

 

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It’s that time of year, when a barrage of free statistics come at you from Mary Meeker at Kleiner Perkins Caufield and Byers (KPCB). The Internet Trends report is undoubtedly one of the most influential reports out there – and hey, it’s hard to beat free.  But what does this all mean for you as an app developer? We’ve looked at it with the eye of developing an app business, and it does indeed look very good.

Mobile usage up = more of everything

The report points to that on a global basis, mobile usage accounts for 25% of the overall consumption of content on the web. For Asia and Africa, this is well over a third:

2014-06-17-Mobile-usage-v-web-usage What the Internet Trends means for the mobile app developer

In some markets, especially Western markets, this is somewhat driven by a massive growth in tablets, and globally there are more than half of many tablets shipped as laptops. For a mobile app developer this is an opportunity and a challenge. It’s an opportunity because the massive growth will support a huge explosion of app sales – it’s a challenge because it means you are increasingly managing a global business and one that is fragmented on device sizes (big vs small screens) and business models.

Mobile app revenue > mobile advertising revenue

KPCB pegs paid revenue as 69% of the mobile app monetization. This is good news in two ways:

1)      People paying for your product means there is an appreciation and willingness to pay, and a current view on mobile content as being premium.  This means cable is beating network TV. For now

2)      The fact that mobile advertising is so low is encouraging, because there is a huge gap in ad spend online vs mobile when you compare to total usage:

2014-06-13-Time-spent-in-Media-as-percent-of-ad-spend What the Internet Trends means for the mobile app developer

 

This implies of course that there is a huge amount of dollars that should be spent on mobile, which presumably means more advertising revenue available for everyone.

TV = Smart + Multi-screen

We’ve previous mentioned that a huge app battle ground to come will be your TV. This can mean apps and app stores tailored for Smart TVs, or it can mean apps that are designed to work in and around TV content.  Data from the 2012 Olympics showed that users who also watched while using their app were much more engaged overall:

2014-06-17-Avg-time-spent-following-Olympics-Source-KPCB What the Internet Trends means for the mobile app developer

The merging of TV with other platforms has many implications for app developers. Not only can you create apps that take advantage of TV content (whether it’s quiz games based on content, interactivity/social with something live on TV, etc), but you can easily see TV as an engagement or discovery channel for your app. It is not farfetched that users soon will among an apps permissions say they allow your app to track what you are watching on TV and send notifications to the TV screen.  So for instance when you are watching sports, you are reminded you have a really cool football game on your phone – at a time when you are possibly more likely to fire up the app.  This can help not only app engagement and usage, but also discovery, as you could easily see where TV real estate could be used for personalized ads or peer to peer recommendations (i.e. learn which app your friends are using while watching the Olympics in real time on the screen, similar to what Spotify uses Facebook for now). This is all coming in the not too distant future.

There are also some really cool cross platform plays spanning TV, mobile and PC that have been successfully rolled out. One of our favorites is Wie is Tim :

This particular concept showed that 1 in 6 of the TV viewers downloaded the app. There were more than 280,000 downloads and it achieved #1 position in the iTunes store and #8 worldwide. On its series return GTST saw a 25% rise in audience share on television.

Now this type of content is not common place yet, due to fairly high costs compared to just producing an app or a single channel experience, but the level of engagement is simply amazing. And as in anything, costs are increasingly coming down thanks to companies like The Project Factory and their Appisodic Platform, which means soon we will get more holistic entertainment experiences utilizing every device.

China = Big. Really big.

It’s kind of been something most people know – the fact that China is growing and becoming a huge tech market. But the fact that 4 out of 10 of the world’s busiest sites are Chinese is staggering:

2014-06-17-Top-global-internet-properties-Source-KPCB What the Internet Trends means for the mobile app developer

One can only being to fathom how big this is when looking at handset makers Xiaomi’s sales record on singles day (equivalent to black Friday): 200.000 handsets sold in 3 minutes.  On the same day, Alibaba’s T-Mall retailed for $1 billion in 50 minutes.

What does it mean for a developer? Well, you may start thinking of how you can play in this market. We are, and if you are seriously considering making it in China, get in touch.  Another thing to think about is that there are a serious amount of developers in the country. And they will be looking to go international as their home market gets crowded. When that happens, you will see competition on a very different level than today.

CONCLUSION:  While some developers are struggling today, and some are thriving, the opportunities for all will continue to expand. As a developer though, you increasingly need to manage a global business to be able to capitalize on the opportunities. This means localizing language, content, marketing and distribution. At CodeNgo it is our mission to make this part easier and easier.

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Major policy change from Samsung (taken from their newsletter):

[Seller Office] Application submission policy changes
Dear Sellers,Thank you for using Samsung Apps Seller Office.

This is to inform you that Seller Office’s app submission policy will be changed from July 1, 2014. the changes are listed below.
  • 1. When submitting new app in Seller Office, you are required to submit app that was developed using Samsung SDK.
  • ※ Samsung SDKs are the tools that help sellers to make apps using Samsung device-specialized functions such as S Pen, Finger Print, Gesture, Motion and more. Please visit SAMSUNG DEVELOPERS (http://developer.samsung.com/) to download Samsung SDKs and obtain additional information.
  • ※ In case of existing apps registered in Seller Office, the apps can be updated without using Samsung SDK.
  • 2. Samsung Seller membership will be terminated for those who registered before February 20, 2014 (GMT +09:00), but have not submitted any apps to Samsung Apps Seller Office. (Membership termination date : June 30, 2014)
Please refer to the below Q&A for more information or contact our Customer Support team (http://help.content.samsung.com/csseller/).
Q 1 : If I submit app before July 1, 2014, should my app use Samsung SDK?
A 1 : No, the new policy will be effective from July 1, 2014.
Q 2 : Is it impossible to submit apps without using Samsung SDK from July 1?
  • A 2 : No, but you must use Samsung SDK to submit apps. however, Sellers who have separate contract or partnership with Samsung can submit apps without using Samsung SDK. if you have any question on contract or partnership, please contact our Customer Support team (http://help.content.samsung.com/csseller/).
Q 3 : If my membership is terminated, how can I obtain membership again?
  • A 3 : You can re-register and obtain a new membership after 72 hours from the most recent membership termination.

 

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As developers look for new markets in which to hopefully turn their app ideas into the next Flappy Birds, the subject of China repeatedly comes up in conversation. The sheer size of the market combined with its relative inaccessibility for most Western developers given Google Play’s irrelevance there, creates a mystique about China that has many a publisher chomping at the bit to find a way in. As we prepare to extend our distribution offering into China, we’d like to share with you our thoughts on key things to consider if you’re planning on entering the Chinese marketplace.

About a year ago, AppFlood published an informative piece highlighting 10 top Chinese app stores that included the likes of 91 Hiapk, Baidu Market and Wandoujia on the list. They followed that up this year with an excellent piece on how the revenue shares breakdown in the Chinese market. Both of these pieces will provide to you the basics of how business is done in China.

wandoujia-android-games Alternative Chinese App Stores: Toppling the Great Wall
Armed with that knowledge we strongly recommend that you don’t stop there but dig deeper and take into account the following considerations as well:

– If your app has in-app purchases then you’ll need to integrate the SDKs required by the stores you plan to submit to. For games, almost every store has their own specific SDK. For non-game apps there’s a bit more flexibility;
– Does your app rely on Amazon Web Services? While they are making a concerted push into China, our resources put AWS availability at 60-70% right now;
– Do you plan to publish under your own name? Some stores will allow it and others require a Chinese publisher of record;

– Plan to localize for language and for cultural differences, especially if you’re a games publisher;
– Store reporting is in Chinese…better get a translator;
– Feature placement and promotional campaigns need to be negotiated directly with the stores;
– Do you plan on tracking and/or responding to reviews?

 

This is just a partial list of things to weigh as you consider entering China with you app. So, while China is quite appealing for many very good reasons, it would be foolish to underestimate the amount of work required to effectively manage the Chinese market. CodeNgo is actively working to build new services and partnerships that will reduce the barriers to supporting the Chinese market for our clients. We hope have more for you on this very soon so stay tuned!!

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2014-05-13-ASO-professional-app-store-optimization Top 6 Quality App User Acquisition Channels for 2014
For any app publisher, acquiring new users is consistently an area of focus. For those publishers with larger budgets, trialing many different channels is of paramount importance. Medium and smaller size developers find that they need to be more creative and focused in their efforts but regardless of the size of the publisher, finding high quality users remains a significant challenge. With that in mind we’ve compiled a list of the top quality user acquisition channels based on our experience and discussions with developers.

Facebook Mobile Ads
The Facebook Mobile Ads product has taken the market by storm. Facebook’s reach plus their targeting capabilities make Facebook ads second to none as a tool for acquiring users. The downside for most developers is that the big publishers all recognize the power of Facebook ads and thus bid up the cost of acquiring users beyond the budget of most small developers. If you know who you’re trying to reach and have the resources to invest then you can’t go wrong with Facebook.

Ad Networks
Yes, I know this is a very broad category. There are a plethora of ad networks out there from large global players like Admob, Tapjoy and Leadbolt to regional networks like Vserv and a bit of everything in between. Targeting capabilities, while not at the level of Facebook, are typically pretty good. In addition, most ad networks have moved beyond the simplified banner ads that typified most ad networks several years ago and offer more native-like ad units. The key to successfully finding the right ad network for your app starts with understanding who your users and who you want to acquire. Once you know who your valued users are then you can seek to find ad network partners who can help you to acquire those users.

Cross-Promotions with Other Apps
This should be a part of every app marketer’s tool kit and should be at the top of the list for most smaller developers. The reality is that paying for downloads is expensive and the large publishers have driven up the cost on the most effective channels. Developers need to network and reach out to other developers serving the same audiences that you want to reach. Consider using tools like Xplode from Iddiction that allow you to easily connect your own apps to drive installs and also connect with other developers to grow your installs together. Whether it’s using new tools or building your own ad network with other developers the old fashioned way, cross-promotions can offer the best ROI for cash strapped publishers.

App Store Optimization
ASO has certainly become the rage over the last year or so and for good reason. With the proliferation of services like MobileDevHQ, Appcodes, Searchman and more, effective ASO strategies and tactics are easier than ever for developers to access. ASO experts like Stefan Bielau are sought after speakers at developer conferences and forums. Research suggests that over half of all visitors to app stores do not come with a specific app in mind and use the search function to find the apps that they end up downloading. If you’re a smaller developer trying to compete with large publishers on the top key search terms then you’re setting yourself up for failure. Effective ASO is an iterative process so don’t expect it to be a silver bullet. Invest some time in keyword research each week and give prospective users a better chance to discover your app. And don’t forget to have an awesome screenshot on offer when they find you!

App Localization
For far too many developers, localization is an afterthought. They build an app in English, submit it to iTunes or Google Play and check off worldwide distribution and then hope. For serious developers, app localization should be a standard part of developing your app. We recommend starting with your app descriptions to test which markets your app appeals to and then extending from there to the strings inside of the application. At CodeNgo we’ve partnered with Tethras, one of the leaders in app localization, to make it easy to translate your app at the same time that you’re submitting to app stores. Distimo and others have reported on the benefits of localization already. Take advantage of this low hanging fruit and see your app downloads soar.

Expanded Distribution
If your app were a beverage you would want it to be available wherever thirsty patrons shop. The same should be true for your app. While iTunes is the only real game in town for IOS, Android publishers have access to hundreds of stores. In China, where Google Play doesn’t play, you have no choice but to consider alternative stores. Collectively these alternative stores drive billions of downloads and the One Platform Foundation estimates that you’re more than 20 times more likely to be featured in these alternative stores than in Google Play. With services like CodeNgo available to help you manage all of these stores efficiently, there’s no reason why you shouldn’t get your fair share of those users.

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There are more than 30 different app stores for Android; for some of them statistics are available and for some of them they are not. We have collected almost all available information and have tried to answer the question:

Does it make sense to spent time submitting my app to alternative Android appstores?

Android-Appstore-Market-Overview Android Appstore Market Overview